Phone : 09 834 5191
Privacy Policy
Bodyworks Clinic Ltd Privacy Policy
Current as of 1st June 2020
Bodyworks Clinic is committed to ensuring your personal information is professionally managed in accordance with all New Zealand Privacy Principles. This privacy policy is to provide information to you, our patient, on how your personal information (which includes your health information) is collected and used within our practice, and the circumstances in which we share it with third parties.
What personal information we collect and why
When you register as a patient of our practice, your osteopath and/or their support team will need to collect your personal information so they can provide you with the best possible healthcare services. We also use it for directly related business activities, such as financial claims and payments, practice audits, accreditation and normal business processes.
The personal information we collect and hold generally includes:
● Your name, address, date of birth, contact details
● Information about your health condition, medical history, social and family history, risk factors, medications, allergies, adverse events, immunisations and treatment you may have already received.
● NHI and ACC numbers for identification and claiming purposes.
● Private health fund details.
Only practice staff who need to see your personal information will have access to it. All practice staff have signed a Confidentiality Agreement as part of their Employment Contract with us.
How we collect your personal information
Our practice will collect your personal information:
Directly and in person, over the phone, by email, SMS, social media, through our website or by completing our online or hard copy forms.
When you make your first appointment, our practice staff will collect your personal and demographic information via your registration.
If it is not possible to collect it from you directly, we may also collect this information from:
Your guardian or responsible person.
Other involved healthcare providers such as specialists, allied health professionals, hospitals, community health services and pathology and diagnostic imaging services.
Who we share your personal information with and when.
Other healthcare providers and only with your consent..
Third parties who work with our practice for business purposes, such as;
- IT when system repair or upgrades are required.
- ACC or insurance providers and other accreditation agencies that may require information to complete claims. Your consent is typically given when you make an application for an ACC or insurance claim.
- Platforms that link government agencies e.g. ACC to our customer management system for the transfer of data.
Statutory requirement to lawfully share certain personal information, such as mandatory notification of certain diseases.
Court subpoenas required or authorised by law.
When necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health or safety, or it is impractical to obtain the patient’s consent
Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt-out of direct marketing at any time by notifying our practice in writing.
Only those people that need to access your personal information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.
How we store and protect your personal information
Your personal information may be stored at our practice as paper records, electronic records, audio recordings, x-rays, CT scans, videos and photos.
Our practice stores all personal information securely, and has strict protocols and policies to ensure your personal information is protected from misuse, loss, interference or unauthorised access:
Electronic format is encrypted and password protected.
Hard copy records and information is stored in secure locked cabinets.
All staff and contractors must sign confidentiality agreements prior to commencing work with and for our practice.
How you can access and correct your personal information at our practice
Our practice will take reasonable steps to correct your personal information where the information is not accurate or up to date. We will ask you at different times, to verify your information held by our practice is correct and up to date.
You have the right to access and correct personal information that we hold about you, in electronic or hard copy format.
If you wish to access or correct your personal information we request that you request the relevant changes at the time of your appointment or put it in writing and contact the Practice Manager on 09 8345191 and email us at bodyworksosteo@gmail.com. Your request for access and/or correction will be processed within 30 days.
How you can lodge a privacy related complaint and how it will be handled at our practice
If you have any concerns about your privacy or wish to make a complaint about a privacy breach, contact our Practice Manager on 09 8345191 and bodyworksosteo@gmail.com. You should provide us with sufficient details regarding your complaint together with any supporting information. We will take steps to investigate the issue and will notify you in writing of the outcome within 30 days from the receipt date of original written complaint.
If you are not satisfied with our response, you can contact us directly to discuss your further concerns, or lodge a complaint with the New Zealand Privacy Commissioner at https://www.privacy.org.nz/your-rights/making-a-complaint/
Privacy and our website
We may use software embedded in our website (such as JavaScript) to collect information about pages you view and how you have reached them, what you do when you visit a page, the length of time you remain on the page, and how we perform in providing content to you. We do not associate such information with an identifiable person.
Cookies are small text files that are placed on your computer's hard drive through your web browser when you visit any web site. They are widely used to make web sites work, or work more efficiently, as well as to provide information to the owners of the site.
Like all other users of cookies, we may request the return of information from your computer when your browser requests a web page from our server. Cookies enable our web server to identify you to us, and to track your actions while on our website and the pages you visit while you use our website. The cookies we use may last for a single visit to our site (they are deleted from your computer when you close your browser) or may remain on your computer until you delete them or until a defined period of time has passed. All this information is anonymous.
Although your browser software enables you to disable cookies, we recommend that you allow the use of cookies in order to take advantage of the features of our website that rely on their use. If you prevent their use, you will not be able to use all the functionality of our website. Here are the ways we use cookies:
- to allow essential parts of our web site to operate for you.
- to operate our content management system.
- to operate the online notification form - the form that you use to contact us for any reason. This cookie is set on your arrival at our web site and deleted when you close your browser.
- to enhance security on our contact form. It is set for use only through the contact form. This cookie is deleted when you close your browser.
- to collect information about how visitors use our site. This cookie collects information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from, and the pages they visited.
Dealing with us anonymously
You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are requested or authorized by law to only deal with identified individuals.
Policy review statement
This privacy policy will be reviewed regularly to ensure it is in accordance with any changes that may occur. We will notify our patients of these changes via our website and our handout hard copy Privacy Policy which is freely available at our practice premises.